Telecare Officer
Tower Hamlets
£26/hr
Start date: ASAP
Full Time: Mon - Fri 36/hrs a week
Contract role: 3 - 6 months with chance of extension
Hatched Recruitment is working closely with the local authorities and we are looking for a Telecare Officer.
Job Purpose:
1. To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.
2. To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.
3. To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.
4. To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.
5. To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern. Cover to be provided as and when mutually agreed.
ROLE REQUIREMENTS:
1. To enable, support and empower vulnerable adults and the Elderly to maintain independence within their homes by the delivery, provision, response and monitoring of Telecare equipment.
2. To make referrals to other services where the service user's health or safety may be at risk, and to update the Social Services electronic record system and Jontek system.
3. Where contact is by email, via Internet or by post, to acknowledge and, if necessary, request further information from the caller to clarify the enquiry before proceeding.
4. Whatever the access channel, to interrogate the computer system and liaise with colleagues, other departments and external organisations in order to assess the information required, and either resolve the caller's enquiry by giving information and advice or issuing/ completing the appropriate forms and updating the appropriate systems or referring the caller on to the appropriate service as required.
Qualifications & Experience
- Experience of working in a customer facing environment.
- Experience of working in a caring profession
- Experience of visiting the elderly and vulnerable in their homes to deliver social care services.
- Experience of communicating clearly and effectively both orally and in writing to all stakeholders of the service, including Members, officers, members of the public and representatives of other public bodies and agencies.
- Experience of using IT packages including Word, Excel, e-mail, the internet etc, to a high standard.
