Tenancy Services Co-ordinator
About the Role:
Join the local authority Housing Management team to support tenancy and estate services, ensuring excellent service for residents.
Key Responsibilities:
- Support the Tenancy/Estates Team with housing management tasks.
- Manage appointments, housing surgeries, estate inspections, and tenant visits.
- Administer requests for mutual exchanges, successions, assignments, and tenancy permissions.
- Respond to enquiries, make outgoing calls, and collect customer feedback.
- Provide reception support, housing advice, and assist with tenancy visits and inspections.
- Administer TV licences, key/fob requests, and other tenancy-related referrals.
- Assist with sheltered scheme reviews and refurbishment projects.
- Cover Lifeline Service during absences and support other council sections as needed.
- Maintain electronic housing management systems and prepare statistical reports.
- Perform general administrative duties including correspondence, minute-taking, and document management.
- Contribute to team targets, service improvements, and delivery of value-for-money services.
Essential Skills & Experience:
- Excellent verbal, written, and face-to-face communication skills.
- Strong interpersonal skills and ability to work with the public.
- Good organisational skills, attention to detail, and ability to work independently.
- Proficient in Microsoft Office and office-based IT systems.
- Experience in call handling and office administration.
- Understanding of social housing issues and customer impact.
Qualifications:
- Minimum 3 GCSEs (Grades A-C) including Maths and English, or equivalent experience demonstrating literacy and numeracy.
